Pre-opening information · review pending
Privacy at AORA
This draft, plain-language summary describes what the pre-opening website and member app currently collect. It remains subject to formal privacy and legal review before launch.
Information you choose to provide
AORA accounts use your name, mobile number, email address, language and optional interests or welcome preferences. The website can also store newsletter requests, reservation activity, rewards and a billing summary. Do not enter medical details into general contact, newsletter or welcome-preference fields.
Account and operational records
The member app can keep reservation, arrival, reward, payment-status and account-security records needed to operate the service. Internal staff notes and security records are not included in the self-service download. Payment records may also be held by the payment provider when payments are enabled.
Your choices
From your account, you can download the available account data, sign out all AORA sessions, or request account deletion for operational review. Open reservations, check-ins, rewards or payment records may need review first. Deletion does not cancel a subscription or issue a refund.
Retention and deletion
After a deletion request completes its operational review, AORA removes the login, profile, private notes and push subscriptions covered by the account workflow. Transaction and security history, a hashed newsletter suppression marker and backups until they expire may be retained. Payment-provider records require assisted review.
Questions
For an assisted privacy request, call AORA at (915) 268-1240. Do not send medical information through general website forms.